Terms of Use
Please read these Terms and Conditions(“Terms”) carefully before using the www.iliveheredesign.com website(the “Site”) operated by ILIVEHERE.DESIGN / Georgoulakis Georgios Vat Registration Number: 139286077(“us”,”we”,”our”)
Your access to and use of the website is conditioned on your acceptance of and compliance with these terms. These Terms apply to all visitors, users and others who access or use this website.
By accessing or using the site you agree to be bound by these Terms. If you disagree with any part of the Terms then you may not access the Site.
Only orders placed by adults or persons over 18 years of age will be accepted. By placing an order you certify that you are an adult according to the laws of your country or state of residence. By placing an order to this website the customer states that he has read and understood all the content of these Terms and Conditions. We will confirm receipt of your order by sending you an email. Acceptance of your order will occur when, and only when, we send you an email confirming that we have dispatched the items in your order. Every effort has been made to ensure that the descriptions, images and specifications of each product are accurate. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will accurately reflect the color of the goods delivered. We may from time to time vary the dimensions, specifications of goods displayed on the website without prior notice.
AVAILABILITY
All orders are subject to acceptance and availability, and items in your shopping bag are not reserved and may be purchased by other customers.
ILIVEHERE.DESIGN offers products for sale that are in stock and available for dispatch within 1-2 business days.
CANCELLING AN ORDER
If you wish to cancel your order please contact us by phone at +30 210 9507108 or by email at: info@iliveheredesign.com stating your order number. Cancellation must be received within 24 hours of ordering. If you notify us for a cancellation later than 24 hours after placing the order, we will do our best to accept your request provided we haven’t processed or dispatched your order yet. If we accept your cancellation request, we will notify you by email. If your order has already been dispatched you may return the items to us in accordance with our Returns Policy. As soon as we accept your cancellation request, the customer will be refunded to the payment method he/she has provided to our website. Refunds may take a few days to complete, according to the policies set out by our payment-processing partner.
DOMESTIC ORDERS (GREECE)
FREE EXPRESS SHIPPING FOR ALL DOMESTIC ORDERS OVER 100 EUROS.
We aim to process your order within 1 – 2 days of it being placed. ILIVEHERE.DESIGN only ships orders Monday to Friday, during office hours (9am – 5pm )
All orders are processed through Geniki taxidromiki, and shipping rates are provided in the checkout page.
* Extra charges may apply for remote locations. In such cases, an email will be sent for your approval prior to shipment of your order.
INTERNATIONAL SHIPPING
We aim to process your order within 1 – 2 days of it being placed. ILIVEHERE.DESIGN only ships orders Monday to Friday, during office hours (9am – 5pm )
Below are the shipping methods available with estimated arrival time:
| SHIPPING METHOD | ESTIMATED DELIVERY TIME | TRACKING |
| Registered Express Postal Service | 7-10 business days | Yes |
| Fedex Express | 1-4 business days | Yes |
Fedex estimated delivery time for Europe and the U.S is 1-2 business days.Rest of the world estimated delivery time is 2-4 business days.
Extra charges may apply for remote locations. In such cases, an email will be sent for your approval prior to shipment of your order.
*Please note that these are estimated delivery times only, therefore ILIVEHERE.DESIGN is not guaranteeing delivery dates for standard shipping.
* Extra charges may apply for remote locations. In such cases, an email will be sent for your approval prior to shipment of your order.
STANDARD SHIPPING (REGISTERED)
Your order will be delivered to you by the local post office. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected. There is tracking available for Standard Shipping orders. Once your order is ready to ship you will receive a tracking number via email.
EXPRESS SHIPPING (FEDEX)
Once your order is ready to ship you will receive a tracking number via email. You can use this tracking number to see where your package is currently located. Your order will be delivered by FEDEX who will attempt to deliver the goods to you three (3) times. They will also leave a notice card after each delivery attempt to advise on what you can do to arrange the receipt of your package. Your signature will be required upon delivery.
If you have any questions related to your delivery, please contact our Customer Care team at customer.care@iliveheredesign.com
TAXES AND DUTIES
International orders may be subject to import duties and taxes on receipt of the package in the destination country. The customer is responsible for any customs charges that may be applied to the shipment. Unfortunately, ILIVEHERE.DESIGN has no control over these charges. Customs determines these charges and ILIVEHERE.DESIGN has no way of knowing what these charges may be. ILIVEHERE.DESIGN is not responsible for any actions taken by customs or the chosen package delivery service.Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties.
CURRENCY CONVERSIONS
All prices listed on our site are in EUROS, and charged to in EUROS. The bank that has issued your card determines the exact exchange rate that you will be charged, but in general it should match closely with the current rate. To get an estimate of the current rate, check out the link below:
XE.com – Foreign Exchange Rate Calculator
(Please note that ILIVEHERE.DESIGN do not make any guarantees or promises about what the current exchange rate is or what you will be charged by your bank, as this is out of our control.)
RETURNS
By placing an order at ILIVEHERE.DESIGN, you are responsible for the cost of return shipping back to ILIVEHERE unless an incorrect or faulty item was sent. Please refer to our returns policy here for further information on how to return your item.
If you have any further questions please email us at info@iliveheredesign.com
Cash on delivery (only for Greece)
Your order is sent to you by courrier(geniki taxidromiki) and you pay in cash upon delivery.
Debit or credit card (International)
You can use your debit or credit card through the most widespread international and secure system of PAYPAL(www.paypal.com).Paypal system can be used safely even if you dont have a paypal account.( you will be redirected on PayPal’s secure page in which you will complete the transaction)
PayPal
You can use your PayPal account. In case you choose paypal as a payment method, on the check out , you will be redirected on PayPal’s secure page in which you will complete the transaction.
Bank deposit
You can deposit the final amount of your order(product price+shipping cost) to the following Bank Account.
EUROBANK: IBAN: GR1702603940000120100354145 (Acc.number 0026.0394.12.0100354145)
BENEFICIARY: GEORGE EMM. GEORGOULAKIS
After you complete the transaction, please send us a copy of the deposit slip via email.
In case you choose Bank Deposit as payment method you should complete the transaction within 2 business days otherwise your order will be marked as cancelled.Your order is valid by the time we receive the email.
If for any reason you are not satisfied with a purchase, the item(s) can be returned for a product exchange, store credit or refund within 14 days of the order’s delivery date. In order for returns to be accepted, all items must be in perfect condition,unworn and in the original packaging.
Please note that custom or personalized items can not be returned.
REFUNDS AND PROCESSING
Refunds will be processed as soon as returned items have been checked and accepted. Refunds can only be remitted to the initial credit card, Paypal or bank account used for paying for the order. Processing time may vary depending on the bank or credit card company
If applicable, original shipping charges are non-refundable.
We will refund your original shipping charge when a product is delivered to you damaged or faulty.
We strongly recommend that you use the returns services provided by us in order to return the goods safely. In the case that you wish to use an alternative shipment service you will have to provide us with a confirmation number and you will be refunded when and only when the goods have been received by us intact.
Until items are returned to us you are responsible for their safe. We recommend that you use postal insurance for any returns, as we do not accept liability for damaged or lost packages during transit back to us.
STORE CREDIT
- Store credits will be provided in the form of a Coupon.
- Coupons cannot be transferred to another person or account.
- Coupons never expires.
- Coupons are provided in Euros
International orders may be subject to import duties and taxes on receipt of the package in the destination country.
The customer is responsible for any customs charges that may be applied to the shipment.
Unfortunately, ILIVEHERE.DESIGN has no control over these charges.
Customs determines these charges and ILIVEHERE.DESIGN has no way of knowing what these charges may be.
ILIVEHERE.DESIGN is not responsible for any actions taken by customs or the chosen package delivery service.
Therefore we suggest that you check the requirements in your country before placing an order.
We will not be liable for any custom or import duties.
What information do we collect?
Your order is sent to you by courrier(geniki taxidromiki) and you pay in cash upon delivery.
We collect information from you when you register on our site, place an order, subscribe to our newsletter, or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information.
How do we use the information gathered?
Any of the information we collect from you may be used in one of the following ways:
TO PROCESS TRANSACTIONS
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason other than for the express purpose of delivering the purchased product requested.
TO SEND PERIODIC E-MAILS
The e-mail address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional ILIVEHERE.DESIGN news, updates, promotions, related product information, etc. If at any time you would like to unsubscribe from receiving future e-mails, we include detailed unsubscribe instructions at the bottom of each e-mail.
How are cookies used?
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and retain certain information. We use cookies to understand and save your preferences for future visits and compile aggregate data about the site traffic and site interaction so we may better offer site experiences and tools in the future. We may contract with third-party service providers to assist us in better serving our site visitors.
Third-party Links
Occasionally, we may include links to third-party sites on our website. These sites have separate and independent privacy policies and we therefore hold no responsibility or liability for the content and activity of these linked sites.
Privacy Policy
This online privacy policy applies only to information collected through our website and not to information provided offline. By using our site, you consent to our website’s privacy policy. We reserve the right to make changes to this policy at any time, in which instance such changes will be reflected on this page. It is the responsibility of the site visitor to review the current privacy policy on the date of site engagement.